Online Reputation Management

Having a positive online reputation for a business is crucial to acquiring new clients. HOA.com Reputation Management Services let you do what you do best, while we take over your digital portfolio.

Online Reputation Management

Having a positive online reputation for a business is crucial to acquiring new clients. HOA.com Reputation Management Services let you do what you do best, while we take over your digital portfolio.

hoa.com all-in-one raving reviews package

Reputation Management

Connecting with customers is easy with smart review responses and powerful insights backed by AI.

Review Responses

We’ll respond to every review on behalf of your business, this is key to establishing a happy customer base. 

Customer Voice

Win the trust of new customers, collect their valuable feedback and show up where they are looking.

Review Requests

Get more reviews from your clients’ with list targeting to build online reputation and boost star ratings.

HOA.com Reputation Management Products

Google MyBusiness Claim, Verification & Management

According to Google, 70% of online customers buy from a business they find online. When customers look up a business on Google, your business should be listed.

Local Review Sites Profile Creation & Distribution

Getting your business listed on multiple local listings sites and distributing the information to many will help gain more brand visibility and business leads.

Review Requests via Email/SMS on Completed Services

Doing great work for your customers? Do they love your work? We can reach out to them and request reviews on your behalf to increase your online reviews.

Google Business Profile Management

Getting listed on as many sites as possible is key to solidify your businesses online presence. We have a team of marketing experts in listings management that can claim and manage your client’s Google Business Profile.

According to Google, 70% of online customers buy from a business they find online. When customers look up a business on Google, they expect to find accurate information and beautiful images. This service is just perfect for that!

What’s Included: 

  • 1 Google Business Profile claim

     

  • Listing setup (profile and cover images, hours of operation, and categories)

     

  • Monthly NAP data verification (Name, Address, and Phone)

     

  • 1 Google Business Profile post every month

     

  • Upload photos provided by you

Frequently Asked Questions

In this case, all you have to do is grant us access to the listing for ongoing management.

According to Google, some types of business can't be claimed: Rental or for-sale properties such as vacation homes, model homes, or vacant apartments are not allowed. Sales or leasing offices, however, are eligible for verification and claim. An ongoing service, class, or meeting at a location that you don't own or have the authority to represent are also not allowed.

Yes. We've worked with a handful of clients who do not have the time or resources to create images for online listings. We'll take care of this for you to ensure you have the highest quality imagery showcased on your Google MyBusiness Profile.

NAP stands for Name, Address, and Phone. The NAP data is one of the most important parts of your online listings. It should be accurate and consistent with the information on your website and all other listing sites.

Google Business Profile posts work best for things like promotions or sales. We'll send you and your client an onboard email to discuss the content strategy and what to expect moving forward.

Yes, multi-location businesses may purchase this service up to 10 times, for up to 10 locations.

If you have more than 10 physical business locations there will be an additional charge per each location.

Local Listing Profile Creation, Management & Distribution

As soon as you enter your business information, we push it to the data aggregators. It can take 6-8 weeks for them to receive the information and ensure it is correct in their own databases. It is then up to the sites and sources to update their information from the data aggregators. They each query them at various intervals—some seek out the information weekly, monthly, etc. Therefore, the timeline for when a source picks up that information will vary greatly depending on their process for updating their data.

Listing Distribution is a continual process that maintains and builds your web presence over time. Once the data aggregators have your correct business information, the rate at which sites reference this information varies. To ensure the widest span of information and amount of listings created, Listing Distribution needs to be activated for an extended period of time.

What’s Included: 

  • Google Business Profile, Facebook, Instagram, Twitter

  • My Listing (free landing page)

  • Google Business Profile Insights

  • Update and edit business information to sync across sources from one platform

Frequently Asked Questions

A strong online listing presence is the first step toward success. With HOA.com, you're getting the most essential set of tools to start building your online reputation. This is the first step to taking your reputation and marketing to the next level.

For SEO, priority is given to good customer experience on mobile devices. Consumers will use mobile devices to find desired goods or services and will generally begin these searches with a category or brand search. For example, a brand search is “Joe’s Pizza in Denver” and a category search is “Pizza in Denver”. (Note: On a mobile device the “in Denver” often does not need to be explicit.) In the case of a category search, the user has intent to purchase something in a category but has not decided or does not care about the brand. In these searches, the user’s intent is generally heavily skewed toward proximity and location. So search engines generally deliver the closest locations and it is therefore important that location information is crawlable, is displayed on each page, and is in meta-data and keywords.

Review Requests

Online reviews are one of the best ways to keep track of customer experiences and impressions. But even if a business has a good relationship with its customers, it takes time to build a strong base of online reviews without help.

This service is ideal for businesses who self-generate their own weekly or monthly lists of customer contact information. Working with an HOA.com marketing strategist, your business can submit customer lists up to 4 times a month to request reviews for their business through Review Requests.

What’s Included: 

  • Generate more reviews from weekly self-generated lists boosting listings star ratings.

  • Request reviews can be sent up to 4 times a month

  • HOA.com will work with your business to manage which 3rd party review sites receive positive reviews.

  • Protection of your SEO standings and online credibility with the ability to address negative feedback before it goes live.

Frequently Asked Questions

To keep costs minimal, review requests will only be sent out to customers once a week with each new list your client provides.

Customer Voice is the platform we use that enables Review Responses and other review-related services.

During your onboarding call, we'll be able to choose from set email templates or we can import and upload a pre-branded HTML file provided.

You have the option to choose from 3rd party review sites like Google and Facebook.

Customers appreciate when they feel their voice is heard, whether the reviews are positive or negative. Responding to a negative review can help your client’s understand what went wrong and how to fix it.

Negative reviews cannot be deleted off of 3rd party sites. However, reviews that violate that site's terms and conditions can be flagged. If the listing site agrees with our request, they will remove the review.

What Our Customers are Saying..

I’m a Realtor that works with clients looking to buy and sell their homes – but I had a few  negative reviews online. HOA.com was able to request reviews on my behalf and increase my companies overall star rating to 4+.

Tisha Marie

Local Realtor

My home insulation business has been on a slump lately, but after HOA.com got my company listed on a variety of local listing sites, the leads began to come back in.

Shawn Larson

CEO of Energy Rite LLC

I own and manage a hair salon specifically designed for hair color but my online presence was not good. HOA.com got my business listed on a ton of sites and now I’m booked out for months.

HOA.com Customer Testimonial

Keali Godson

Founder of Keali's Cutts

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